SHIPPING AND TERMS 

The plant you chose in the picture is the EXACT one you will receive and no leaves will be removed, if any damage occurs in the packing process you will be informed and have the option to cancel your order or chose another available plant.

The plants are sold with good roots (unless clearly stated it’s an unrooted cutting) and packed in the best possible way.

SHIPPING is currently via UPS express within the EU and either UPS express or DHL express worldwide.
For Swedish orders I use PostNord.

EU ORDERS: All orders shipped within the EU have an issued plant passport.

OUTSIDE THE EU:
All orders outside the EU have a phytosanitary certificate issued by the Swedish agricultural department and will be shipped bare root in sphagnum moss. No specific treatments or pesticides are being used during the inspection, if your country require any specific treatments you need to contact me before placing an order.

REFUNDS:
If you are unhappy with your order for any reason, you need to send it back within 14 days to get a refund. To start the process and receive a return label, please send an email to hello@aroidapartment.se

Once your return is received, I will send you an email to notify you that I have received your returned item and issue the refund/ send a replacement.

I do not issue refunds, partial refunds or replacements for snapped leaves, tears and slightly yellowing leaves.

TRANSPORT DAMAGE: If the plant has been badly damaged in transport due to mishandling, please take pictures of the damaged packaging and the plant as soon as possible after receiving it, and send them to my email address within 24h of receiving your package.

Let me know if you have any more questions about how I treat your personal information or the process of buying and shipping the plants. 

PRIVACY POLICY

To provide the service of selling and shipping the cool aroids for you, aroid apartment needs to handle some of your personal information. 

WHAT IS PERSONAL DATA?
Personal Data means anything that can identify a person, either on its own or combined with other data. Examples include a person’s:

  • Name
  • Physical address or email address
  • Phone number
  • Last four credit card digits
  • Shipping tracking numbers ( these are unique to an order, and thus to a person)
  • IP address

Your personal information is safe with me and will only be used for the services listed above and never be shared with any other third party if not required by law. 

This website will collect some of your personal information in order to improve your experience on the website.

WHAT ARE MY RIGHTS?
EU residents have the rights to do the following:

  • Demand a copy of all the data you have about them.
  • Demand any errors in the data be corrected.
  • Request the removal of all personal data.  

Any requests about your personal data can be sent to data@aroidapartment.se